TERMS AND CONDITIONS

SHIPPING AND RETURNS

DELIVERY

  • Pure Home Living update stock availability every Friday from our suppliers. There can sometimes be delays due to shipping and other factors. We will notify you via email if there are any delays to the original estimate.
  • Based on your delivery address, size and weight of, we will choose the best delivery option when your order is due to be dispatched.
  • All delivery dates are an estimate and can vary depending on state and carrier. We will confirm via email the delivery dates and carrier.
  • Some orders will need to be part delivered. You will only pay the one delivery fee if this is to occur. Our customer care team will notify you in this case.
  • Our delivery team will deliver to your room of choice. Pure Home Living will not be responsible for product that does not fit into your premises. Please advise us of any special delivery requirements before we deliver. You will be required to be at the premises unless advised to deliver with authority to leave.
  • If you have a pre-arranged delivery and you are not available when the delivery team arrive, you may be subject to an additional delivery charge and option to arrange another suitable day for delivery.
  • Pure home Living is not responsible for incorrect order details including address and phone number resulting in incorrect delivery.
  • Pure Home Living is not liable for any damage to the property caused by the delivery contractors.

 

RETURNS POLICY

21 DAY CHANGE OF MIND POLICY

  • Not exactly what you were after? No problem. If the item isn’t right for your home, return it in its original packaging for a credit by submitting a return enquiry form within 21 days of receiving the goods. We will arrange the return delivery and you will receive a store credit, less any return shipping fees. Please click following link to process your return service@healeygroup.net.au
  • One of our team will be in contact and arrange a return label and confirm return delivery fees. Please stick this to the box ready for collection.
  • Once we have received your returned item, we will check to make sure it’s in the original condition and packaging. If this is the case, we will process your store credit and provide you with a code to use at the checkout when selecting your correct item.
  • If you received free delivery on your purchase, you will be required to pay for the return delivery. We will advise you of this cost prior to collection of the item you are returning.
  • We make every effort to provide accurate images of each products colour and design. The actual colour and finish can vary slightly between products and may look different based on device or monitor settings. If you believe that there is a significant difference, please contact our customer care team

 

FAULTY PRODUCTS

  • If your item is damaged, faulty or missing parts, you will need to contact us immediately. These must be reported with 3 days of delivery. Faulty claims outside the 3 days will be assessed under warranty. When reporting an issue, please tell us exactly what the problem is, include photos and part numbers so we can rectify the issue in a timely manner. Please keep all original packaging as it may be required to return item. Click the following link to process your return service@healeygroup.net.au

 

EXCHANGES

  • If you wish to return an item to exchange for something else (for example different colour) please click the following link service@healeygroup.net.au
  • This exchange may fall under our 21 DAY CHANGE OF MIND POLICY click here for terms and conditions.

 

CANCELLATIONS OR CHANGE OF ORDER

  • You may cancel or change your order within 48 hours of placing the order online. Anything outside this timeframe might be subject to a 25% cancellation fee.
  • Please contact our customer care team on service@healeygroup.net.au
  • All refunds will be processed within 7 business days.
  • Pure Home Living is not responsible for any furniture items that do not fit into your property. A refund will not be offered if this occurs, please refer to 21 DAY CHANGE OF MIND POLICY. Charges may apply

 

YOUR CONSUMER RIGHTS

  • The goods you purchase come with manufacturer guarantees that cannot be excluded under Australian Consumer Law. If your product is broken, faulty or otherwise not compliant with a consumer guarantee under the Australian Consumer Law, please contact us as soon as possible with your name and order number and our Customer Care Team will handle your enquiry appropriately.

 

OUR RIGHTS

  • We reserve the right to inspect all products to ensure we are reasonably satisfied that the faulty product is deemed to be faulty or damaged in accordance with the manufacturer warranty guidelines. Wear and tear or a failure to use manufacture instructions causing damage may result in your claim being rejected.
  • Our products are not designed for commercial use. Manufacturer warranty may be voided if used incorrectly.
  • Pure Home living reserve the right to cancel any order.

 

All Refunds, exchanges, faulty products and services we offer are in accordance with the Australian Consumer Act.