Consumer Guarantees and Warranty
For IMG comfort on-line registration please visit www.imgcomfort.com and enter the product tracking number. The tracking number is easily found on the product information label which is conveniently located on the underside or on the back of your IMG product.
Please retain proof of purchase for all other Consumer Guarantees and Warranty. Under the Australian Consumer Law (ACL), automatic consumer guarantees apply to many products and services you buy regardless of any other warranties suppliers sell or give to you. However, it is still important to understand how these warranties apply to goods or services you buy.
Each of our suppliers have a Repair first, Replace Second or Refund third policy. We will work with the supplier to reach the best outcome possible. Please see link:https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund